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Given this software is so advanced perhaps it could have a PIN assigned with a disclaimer to the end user that it voids liability if it is used. Irrelevant, the capability to do so is intrusive and unacceptable! I would never willingly agree to have something like this on my personal property that could not be removed by me. "An additional point of clarification I’d like to add is that even if a customer has our software installed, we do not monitor or track a user’s ‘activities’ on their computer." I seen it in my Bios and there are several RPC processes running in the background which I can not end. If you have another reason for thinking our software is on your machine (there could be unique circumstances which has resulted in this scenario), please provide additional info and I’ll do my best to look into it. This requires the downloading additional forensic tools, which is only done after a theft report is taken and an active investigation involving the police is commenced. The software will still need to be installed and registered by the customer after they receive the computer (installation requires acceptance of a service agreement, which the computer manufacturer cannot do on behalf of the customer).Īn additional point of clarification I’d like to add is that even if a customer has our software installed, we do not monitor or track a user’s ‘activities’ on their computer. Without the installation, however, this technology will simply sit dormant on the machine as there will be nothing on the computer to make use of it.
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All this means is that the computer has the technical ability to make full use of our software, should it be installed and registered on the computer. To clarify, ‘Computrace’, which is basically the technology at the core of our products, may be built into the motherboard by the computer manufacturer as they are putting the computer together. Having said this, I’m not clear on why you feel that our software is on your computer.
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To confirm this (as it may be registered under a different name or email address), I could do a search by your serial number or Service Tag (if it is a Dell computer) if you wouldn’t mind providing it. I wasn’t able to find an account associated with your name or email address, so there shouldn’t be any of our software set up on your computer which is collecting any sort of data. Thank you for contacting Absolute Software. Here are a few email addresses I was able to find with 3 minutes of http /http / http http /http //privacy/privacy_resources_faq.html I do not want this spyware on my machine and I refuse to be ignored.
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I would like to know how to remove your spyware from my computer. As a courtesy I have refrained from including a copy of this email request to anyone outside of your company but if this request is ignored as my last one was I will take further action. The factory is putting software on their computers that is the definition of spyware that they have to pay additional money to benefit from and it can not be removed by them like the other bundled software manufactures put on machines (more commonly referred to bloatware that people deliberately try to avoid). itis possible their activity could be monitored and recorded constantly and # 2. You see I am certain this will alter the buying habits of many if they are aware that #1. I will also post regularly on every laptop review forum about the big brother nature of the lojack programs and inform everyone who cares to read what they are trading in exchange for this laptop theft recovery software that is on their computer no matter what but only functions to their benefit if they pay for it.
If I do not get a response to this request I will cc the top executives at your company as well as any other person or organization I deem fit from laptop suppliers to privacy rights organizations that you may not want attention from. Please do not continue to fail to respond to my email request. It is gone and I am shocked people arent outraged this crap is on their machines.
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